Terms & Conditions
Terms of use
1. Owner
Company: Les Frenchies
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS Annecy B 884 515 842
Intracommunity VAT no.: FR18884515842
Share capital: €12,000,000
Hotel: RockyPop Chamonix - Les Houches
Address: 1476, avenue des Alpages 74310 LES HOUCHES
Telephone: +33 (0)4 85 30 00 00
Mail: chamonix@rockypop.com
Company name: RockyPop Chamonix - Les Houches
Company: SAS AMH2
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS NUMBER: 810 603 100
Intracommunity VAT no.: FR09810603100
Share capital: €4,000,000
Hotel: RockyPop Flaine
Address: Bâtiment Aujon - Flaine Forum
74300 ARÂCHES-LA-FRASSE
Phone: +33 (0)4 80 16 12 21
Mail: flaine@rockypop.com
Company name: RockyPop Flaine
Company: SAS HAF
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS NO.: 884 703 430
Intracommunity VAT no.: FR85884703430
Share capital: €3,500,000
Hotel : RockyPop Grenoble
Address: 9 - 11, rue de Strasbourg
38000 GRENOBLE
Telephone: +33 (0)4 58 00 82 28
Mail: grenoble@rockypop.com
Company name: RockyPop Grenoble
Company: SAS HCG
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS NO.: 884 703 323
Intracommunity VAT no.: FR55884703323
Share capital: €3,500,000
Hotel: RockyPop Marseille
Address: 60 rue du Rouet
13006 MARSEILLE
Telephone: +33 (0)4 96 20 11 00
Mail: marseille@rockypop.com
Company name: RockyPop Marseille
Company: SAS HCM
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS NO.: 951 738 566
Intracommunity VAT no.: FR49951738566
Share capital: €9,500,000
RockyPop Marseille is proud to count on the support of the Région Sud Provence-Alpes-Côte d'Azur.
2. Site publishing director
Mr. Romain Trollet - Chairman.
In accordance with Articles 39 et seq. of the French Data Protection Act no. 78-17 of January 6, 1978, amended in 2004, any person may obtain access to and, where appropriate, rectification or deletion of information concerning him or her by contacting: web@rockypop.com.
3. Mediator - Dispute resolution
In accordance with article L. 156-1 of the French Consumer Code, the RockyPop Hotel offers its customers a consumer mediation system by joining the industry mediation system, MTV - MÉDIATION TOURISME ET VOYAGE.
After contacting the hotel's customer service department, and in the absence of a satisfactory response within 15 working days, the customer may refer the matter to the Médiateur du Tourisme et du Voyage, whose contact details and procedures are available on its website: www.mtv.travel. Below is a link to the European Union's website for online dispute resolution: https: //consumer-redress.ec.europa.eu/index_fr.
4. Right of withdrawal
In accordance with article L 221-28 of the French Consumer Code, the customer does not have the right of withdrawal provided for in article L 221-5 of the same code. Accommodation and catering services are excluded from the right of withdrawal.
5. Price management
The prices issued are determined by a practice of fine-tuned price management. They may therefore depend on several parameters such as (non-exhaustive list): reservation date, stay date, time between these two dates, etc...
6. Bloctel system
In accordance with article L.223-2 of the French Consumer Code, the customer has the right to register on the "liste d'opposition au démarchage téléphonique" available at the following address: https://www.bloctel.gouv.fr/
7. Site editor
Company: Assas AM SAS
Address: 72 Descente des Périades, 74400 Chamonix-Mont-Blanc
Website: www.assas-hotels.com
Phone number: +33(0)4 85 30 20 07
SIRET: N°75276553700010
RCS: Annecy B 752 765 537
VAT number: FR47752765537
Legal form: Simplified joint stock company
Share capital: €10,000.00
This site is protected by reCAPTCHA. Google's privacy policy and terms of use apply.
8. Hosting
Company name: OVH
Head office: 2 rue Kellermann 59100 Roubaix 1007
Website: https://www.ovhcloud.com/fr/
9. Photos & Videos
Website: https: //www.elodiedupuis.com/
Paul Bréchu
Website: https: //www.paulbrechu.com/
LoliChar
Website: https: //www.lolicharphotographie.com/
Lionso
Website: https: //lionso-exp.fr/
Fabrice Rambert
Website: http: //www.fabricerambert.com/
Arnaud Laplanche
Website: https: //arnaudlaplanche.com
Elodie Dupuis
Salty Films (Victor Perez Pinaud)
Website: https: //salty-films.com/
Sabrina Sassi
Website: https: //www.instagram.com/sabrinaxsassi/
Flaine Tourist Office
Website: https: //www.flaine.com/
Chamonix Tourist Office
Website: https: //www.chamonix.com/
7. Hotel website
Company: SAS Agence Gardeners
Website: www.agencegardeners.com
Phone number: +33 (0)4 50 244 244
Legal form: Simplified joint stock company
8. Site design and production
9. Recruitment
Are you cool, motivated and want to join our team?
Send us your CV and apply directly on https://assas-hotels.com/recrutement
10. Equal opportunity - RockyPop Chamonix - Les Houches
As part of RockyPop Chamonix Les-Houches' Human Resources policy, we are committed to professional equality.
For calendar year 2024, RockyPop Chamonix Les-Houches' Gender Equality Index is 94 points out of 100, breaking down as follows:
- Gender pay gap: 40/40
- Difference in individual pay rise rates between women and men: 35/35
- Percentage of female employees receiving a raise in the year following their return from maternity leave: not calculable
- Number of employees of the under-represented sex among the 10 highest-paid: 5/10
This Index testifies to the work carried out over several years by our company, in consultation with the social partners, in the field of professional equality.
11. Classification
RockyPop Chamonix - Les Houches: 3-star rating, renewed until May 11, 2027. [See certificate]
RockyPop Flaine: 4-star rating, valid until January 28, 2027. [See certificate]
RockyPop Grenoble: 4-star rating, valid until December 8, 2027. [See certificate]
RockyPop Marseille: 4-star rating, valid until August 14, 2030. [See certificate]
Terms and conditions of sale
1. Warranty
Individual bookings are only considered binding if accompanied by a valid credit card number, expiry date and cryptogram; or with full or partial prepayment of the stay prior to the customer's arrival.
2. No presentation
In the event of a no-show, the entire stay will be billed.
3. Flexible conditions
Flexible conditions 1 (D-14)
A deposit of 30% of the total cost of the stay is required at the time of booking.
Free cancellation and refund of deposit possible up to 14 days prior to arrival (before 2pm).
In the event of late cancellation or modification, the deposit will be retained and is non-refundable.
In the event of no-show or early departure, the full amount of the stay will be charged.
Flexible conditions 2 (D-7)
A deposit of 30% of the total cost of the stay must be paid 7 days before arrival via a secure link sent by email a few days before the due date.
Without receipt of this payment, the hotel reserves the right to cancel the reservation.
Free cancellation up to 7 days prior to arrival (before 2pm).
In the event of late cancellation or modification, the deposit will be retained and is non-refundable.
In the event of no-show or early departure, the full amount of the stay will be charged.
Flexible conditions 3 (D-1)
Credit card guarantee on booking.
Free cancellation up to 1 day before arrival (before 2:00 pm).
In the event of late cancellation or modification, no-show or early departure, the full amount of the stay will be charged.
4. Means of payment
You can pay with Visa, AMEX, Eurocard, Master Card, cash or vacation vouchers.
5. Non-refundable conditions
Prepayment of the full amount of the stay at the time of booking.
Once a reservation has been made, it cannot be modified and the prepaid amount is non-refundable.
This prepayment is non-refundable in the event of cancellation, change of dates or no-show.
6. Relocation
In the event of force majeure, the establishment reserves the right to accommodate participants in whole or in part in a nearby hotel of an equivalent category for services of the same nature, with any costs inherent in the transfer being borne by the establishment, which may not be called upon to pay any additional compensation.
7. Groups and seminars
Special conditions apply for groups. Promotional codes are not applicable on requests for more than 5 rooms.
Please contact reservations for further information: flaine@rockypop.com | chamonix@rockypop.com | grenoble@rockypop.com | marseille@rockypop.com
8. Additional information
For further information on our terms and conditions, please contact our reservations department.
9. Gift vouchers
Reservations are obligatory and subject to availability at the time of request. Gift vouchers are nominative and non-transferable (the name of the beneficiary is valid). They cannot be endorsed, exchanged or reimbursed. They may not be exchanged for cash, in whole or in part, nor may they be resold. They cannot be used in installments. If the cost of a service exceeds the value of the voucher, the difference must be paid for by another means of payment. In the case of a service that is less than the value of the voucher, the difference will not be reimbursed.
