LEGAL NOTICE & CGV

RockyPop | Imprint & T&Cs

Legal information

General terms and conditions of sale

Owner

Company: Les Frenchies
Address: 72 descente des Périades, 74400 CHAMONIX MONT-BLANC
Legal form: Société par action simplifiée
RCS Annecy B 810 603 100
Intracommunity VAT number: FR18884515842
Capital : €12,000,000

Hotel : RockyPop Chamonix - Les Houches
Address : 1476, avenue des Alpages 74310 Les Houches
Phone number: +33 (0)4 85 30 00 00
Mail : chamonix@rockypop.com

 

Hotel : RockyPop Flaine
Address : Bâtiment Aujon - Flaine Forum
74300 Arâches-la-Frasse
Phone number: +33 (0)4 80 16 12 21
Mail : flaine@rockypop.com

 

Hotel : RockyPop Grenoble
Address : 9 - 11, rue de Strasbourg
38000 Grenoble
Mail : grenoble@rockypop.com

Privacy Policy

RockyPop, owned by Les Frenchies (headquartered at 72, descente des Périades 74400 Chamonix Mont-Blanc, France) attaches great importance to the protection and respect of your privacy.

Discover the privacy policy

Director of publication of the site

Mr Romain Trollet - President.
In accordance with articles 39 and following of the law n° 78-17 of January 6, 1978 modified in 2004 relating to data processing, files and freedoms, any person can obtain communication and, if necessary, correction or suppression of the information concerning it, by addressing to: web@rockypop.com.

Mediator - Dispute resolution

In accordance with Article L. 156-1 of the Consumer Code, RockyPop Hotel offers its customers a consumer mediation system by joining the sectoral mediation system, MTV - TOURISM AND TRAVEL MEDIATION.
After contacting the hotel's customer service department, and in the absence of a satisfactory response within 15 working days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details and procedures for referral are available on his website: www.mtv.travel.

Site Editor

Company: Assas AM SAS
Address: 72 Descente des Périades, 74400 Chamonix-Mont-Blanc
Website : www.assas-hotels.com
Telephone : +33(0)4 85 30 20 07
SIRET : N°75276553700010
RCS : Annecy B 752 765 537
Intracommunity VAT number: FR47752765537
Legal form: Simplified joint stock company
Share capital: €10,000.00

Hosting

OVH SAS
OVH France
Address: 2, rue Kellermann, 59100 Roubaix

Photos

Fabrice Rambert
Site : http://www.fabricerambert.com/

Arnaud Laplanche
Site : https://arnaudlaplanche.com

Elodie Dupuis
Site : https://www.elodiedupuis.com/

Graphics

Laura Acquaviva
Site : www.lauraacquaviva.com

Recruitment

Are you cool, motivated and want to join our team?
Send us your CV by e-mail to recrutement@rockypop.com or by applying directly on https://assas-hotels.welcomekit.co/departments/rockypop-hotel.

Guarantee

Individual bookings are only considered binding if accompanied by a valid credit card number, expiry date and cryptogram; or with full or partial prepayment of the stay prior to the guest's arrival.

No presentation

In the event of a no-show, the entire stay will be charged.

Flexible conditions

Flexible conditions 1 (D-14)

A deposit of 30% of the total amount of the stay is required at the time of booking.
Free cancellation and reimbursement of the deposit is possible up to 14 days before the day of arrival (before 14:00).
In case of late cancellation or modification, the deposit will be kept and not refunded.
In case of no-show or early departure, the total amount of the stay will be charged.

 

Flexible conditions 2 (D-7)

A deposit of 30% of the total amount of the stay is to be paid 7 days before arrival via a secure link sent a few days before the deadline by email.
Without receipt of this payment, the hotel reserves the right to cancel the reservation.
Free cancellation up to 7 days before the day of arrival (before 14:00).
In case of late cancellation or modification, the deposit will be retained and is not refundable.
In case of no-show or early departure, the total amount of the stay will be charged.

 

Flexible conditions 3 (D-1)

Credit card guarantee at the time of booking.
Free cancellation up to 1 day before the day of arrival (before 2pm).
In case of late cancellation or modification, no-show or early departure, the full amount of the stay will be charged.

Means of payment

You can pay with Visa, AMEX, Eurocard, Master Card, cash or holiday vouchers.

Non-refundable conditions

The full amount of the stay must be paid in advance at the time of booking.
Once the reservation is made, it cannot be changed and the prepaid amount is non-refundable.
This prepayment is not refundable in case of cancellation, change of dates or no-show.

Relocations

In the event of force majeure, the establishment reserves the right to accommodate the participants in whole or in part in a nearby hotel of equivalent category for services of the same nature, the costs inherent in the transfer remaining at the expense of the establishment, which may not be sought to pay any additional compensation.

Groups and seminars

Special conditions apply for groups. Promotional codes are not applicable on requests for more than 5 rooms.
Please contact the booking office for any information: flaine@rockypop.com| @chamonix@rockypop.com

Further information

If you have any questions about our terms and conditions, please contact our reservations department.