Planning your stay - FAQ
Feeling a bit lost?Don’t panic, we’re here to help!
Check-in & Check-out
Bar & Dining
Skiing and packages
Getting to the hotel
By car, train, bus or plane, there are many ways to get to RockyPop! We invite you to visit our dedicated page for more information.
Ps : Here is our address : Bâtiment Aujon - Flaine Forum 74300 Arâches-la-Frasse
Can I use a promotional code to book?
Of course! You don't need to be a subscriber to pay less. Take advantage of a 10% discount on your stay with the code ROCKY.
Can I park at the hotel?
For your comfort and safety, the centre of Flaine is reserved for pedestrians.
Parking is available at the entrance of each level of the resort, the rate is 10€/24h. You will find a free car park at the Col de Pierre Carrée. All car parks are accessible by shuttle bus during the day.
When you arrive or leave, you have the possibility of using the station free of charge to load or unload your vehicle for a period of 1.5 hours or between 7 p.m. and 3.5 hours (for any ticket taken after 7 p.m. - cannot be combined with the 1.5 hours free of charge).
Find all the information here
What languages do you speak?
We speak French, English and Spanish.
What payment methods are accepted?
You can pay with Visa, AMEX, Eurocard, Master Card, cash or holiday vouchers.
Can I smoke at the hotel?
No, it is strictly prohibited to smoke within RockyPop Hotel, whether in communal areas or in your rooms. Smoking risks a fine of €150.
Can my pet follow me?
With the exception of guide dogs, pets are not allowed at RockyPop.
Is my room cleaned during my stay?
Your room will be cleaned every day between 8.30 am and 4.30 pm. Prefer to have your room cleaned at a specific time? We can do that! Please let our staff at reception know your preferred time when you check in or during your stay.
Can I access the internet from the hotel?
Always! Our hotel has free wifi throughout the hotel and two computers for guest use.
Can I listen to the radio in my room?
Keep your finger on the pulse, even while staying at RockyPop! The TV in your room offers a wide range of French and foreign radio stations.
Do TVs have multiple channels or movies?
It’s like being at the cinema! Each room has a TV with several channels (multiple languages available) and a free on demand movie service.
When can I check in?
Your room will be available by 16:00.
If you arrive earlier, you can always store your luggage safely at the hotel. Unexpected or late arrival? Our hotel is open 24 hours!
When do I check out?
All good things must come to an end... check-out time is at 11:00.
Can I leave my luggage at the hotel? (before check-in/after check-out)
Of course! We offer a secure left luggage service.
What time is breakfast?
The breakfast buffet is available every morning from 07:00 to 10:00. You're in for a treat!
What time is dinner?
The RockyBuffet is open every day from 6.30 pm to 10 pm.
Sushi House is open Tuesday to Sunday from 7pm to 10:30pm
Frometon is open every day from 7pm to 10pm
We advise you to book your table in advance by contacting us by phone or email.
What time is the bar open?
Our bar is open daily from 4.00 pm to midnight (last orders at 11.45 pm). You have ample time to savour one of our many cocktails!
Can I buy my ski pass at the hotel?
No need to queue at the ticket office any more, simply buy your ski pass at our hotel reception.
Can I hire/buy my equipment at the hotel?
Yes, we have our own ski shop. Whether you need equipment or accessories, you can get it all in one spot!
Can I store my equipment at the hotel?
A ski locker service is available during the winter season. No need to clutter your room with your equipment!