Planning your stay - FAQ
RockyPop Chamonix - Les Houches
Are you lost?Don’t panic, we’re here to help!
Check-in & Check-out
Transport to/from the Hotel
Ski equipment & Ski pass
Bar & Dining
Special health measures COVID
Our e-concierge service is available 24 hours a day! Contact our team on WhatsApp at +33 (0)6 28 45 56 36 and let us take care of everything, anytime. Or just click here.
Getting to the hotel
By car, train, bus or plane, there are many ways to get to RockyPop! We invite you to visit our dedicated page for more information.
By the way, here is our address: 1476 avenue des Alpages, 74310 Les Houches.
Can I use a promotional code to book?
Of course! You don't need to be a subscriber to pay less. Take advantage of a 10% discount on your stay with the code ROCKY.
Does the hotel have a transfer service?
We can arrange your transfer from Geneva airport to the RockyPop Hotel and back. Please contact our concierge service at firstname.lastname@example.org for more information.
Can I park at the hotel?
Yes, we have an outdoor car park available free of charge. Subject to availability when you arrive.
Does the hotel accept holiday vouchers?
Yes, we accept holiday vouchers but only on site. It is not possible to use holiday vouchers to pay the deposit.
Is the hotel child-friendly?
Yes, the Rocky is ultra kid friendly! We are proud to have been awarded the Famille Plus label.
Can I smoke at the hotel?
No, it is strictly prohibited to smoke within RockyPop Hotel, whether in communal areas or in your rooms. Smoking risks a fine of €150.
Can my pet come too?
Pets are not permitted at RockyPop Hotel, except for guide dogs.
Does the hotel have air conditioning/heating?
We have an air conditioning/heating system in communal areas and rooms.
The heating operates in winter and the air conditioning in summer. A perfect temperature year-round!
What payment methods are accepted?
You can pay with Visa, AMEX, Eurocard, Master Card, cash or holiday vouchers.
Will my room be cleaned during my stay?
Your room will be cleaned every day between 8.30 am and 4.30 pm. Prefer to have your room cleaned at a specific time? We can do that! Please let our staff at reception know your preferred time when you check in or during your stay.
Does the hotel have internet?
Always! Our hotel has free wifi throughout the hotel and two computers for guest use.
Can I listen to the radio in my room?
Keep your finger on the pulse, even while staying at RockyPop! The TV in your room offers a wide range of French and foreign radio stations.
Do the TVs have several channels and movies?
It’s like being at the cinema! Each room has a TV with several channels (multiple languages available) and a free on demand movie service.
When can I check in?
Your room will be ready from 3 pm.
In a hurry? It may be possible for you to check in early, depending on hotel occupancy. If not, you can always safely store your luggage at the hotel. In addition to the hotel’s leisure facilities (bar, ping-pong, petanque, etc.) we also provide a shower room, hot drinks (tea and coffee) and wifi internet.
Something unexpected or a late arrival? Our hotel is open 24 hours a day.
When do I check out?
All good things must come to an end... check-out time is at 11:00.
Want to take your time? Notify reception when you check in so they can arrange a late check-out* at no extra cost.
*Late check-out may not be available when the hotel is busy.
Can I leave my luggage at the hotel? (before check-in/after check-out)
Of course! We offer a secure left luggage service.
Can you take me right to the ski fields?
Have you heard of the RockyShuttle? You’re going to love it. During winter, we can take you right to the ski fields and collect you at the end of the day.
The shuttle* departs RockyPop Hotel at 8.45 am and the return shuttle leaves at 4 pm at the latest from Tour ski field. Don’t miss it :)
Timetables may change so check with reception for more information.
*Our shuttle only stops at Chamonix ski fields (Brévent, Flégère, Grand Montet and Tour). For Les Houches ski field you can take the valley bus. There is a bus stop opposite the hotel (bus stop ‘Le Pont’, direction Les Houches).
Is the hotel near public transport?
Yes, there is a bus stop just opposite the hotel (bus stop ‘Le Pont’, direction Les Houches). A bus comes past regularly* throughout the day, every day. Year round!
*Bus frequency: every 30 minutes, every day except during the shoulder season when it is every hour on Sundays and bank holidays.
Do I have to pay for public transport?
Passengers must purchase a ticket to travel on the public transport, but don’t worry, you can ride for free! When you arrive, ask for a travel card from reception. This enables you to travel by bus or train within the Chamonix Valley for free.
Can I buy my ski pass at the hotel?
No need to queue at the ticket office any more, simply buy your ski pass at our hotel reception.
Can I hire/buy my equipment at the hotel?
Yes, we have our own ski shop. Whether you need equipment or accessories, you can get it all in one spot!
You can even book equipment online through our website to enjoy exclusive discounts.
Can I store my equipment at the hotel?
A ski locker service is available during the winter season. No need to clutter your room with your equipment!
What time is breakfast?
The breakfast buffet is open every morning from 6.30 am to 10.00 am. It’s delicious!
Breakfast is not included in your room price (unless stated in a special offer).
What time is dinner?
Our restaurant is open from 6.00 pm to 10.30 pm. We recommend you book your table in advance by calling us or sending us an email.
What time is the bar open?
Our bar is open daily from 4.00 pm to midnight (last orders at 11.45 pm). You have ample time to savour one of our many cocktails!
Enjoy happy hour every day, from 5 pm to 7pm.
Have staff been trained to comply with health measures?
Our staff have received specific training to better protect themselves and you.
If any of our employees show symptoms, they do not go to work.
Each member of staff is checked when they start work.
All work processes have been redesigned to combat the spread of the virus.
Are common areas and equipment disinfected?
An employee is responsible for the maintenance and disinfection of the common areas throughout the day.
Our night receptionist makes his rounds with disinfection equipment.
All our staff take particular care in the maintenance and disinfection of the equipment
What measures have been put in place to ensure that physical distance is respected?
Marked queues are available at all locations where this may be necessary.
Ground markings have been put in place to allow you to respect the physical distance measures.
Plexiglas is installed wherever necessary.
Greet at a distance without contact.
Do the TVs have several channels and movies?
Traffic directions are indicated, please respect them.
The doors on the ground floor remain open during the day.
Can I disinfect my hands and control my temperature?
Hydroalcoholic gel is available at the entrance to the establishment.
Thermometers are available at the reception.
Is there a particular payment method I should use?
Give preference to payment by credit card at each point of sale.
Can I use the lift to get around?
Wherever possible, use the lift to go up and the stairs to go down, with only one person or household in the lift.
Use your room key to select your floor.
Is compliance with barrier gestures mandatory?
We count on your civic-mindedness to respect the barriers within the establishment for the well-being of all.
Have the facilities in the rooms changed?
All non-essential items have been removed from the room, such as pens, notepads, rugs, cushions and decorative plaids. You will find plenty of information on your TV screen and the reception is at your disposal for your convenience. Dial 9.
Can I have breakfast and/or dinner at the hotel?
Breakfast is available in the dining room from 06:30 to 10:00.
Special arrangements have been made in the restaurant to welcome you for breakfast and dinner.
Decontamination measures are reinforced in the kitchen.
Where can I find a summary of all the health measures in place?
We have written a guide with a summary of all the sanitary measures put in place: download the guide.